FAQ

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

 

Q: How do I order on your website? 

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

 

Q:  What are your Shipping Fees?

A: Insured Shipping & Handling   $0.01 - $49.99           $9.95

FREE Shipping over $50.00 

 

Q: How long does shipping takes?

A: Our warehouses are located around the world.  Processing takes between 3-5 business days after payment and shipping takes around 2-4  weeks depending on where the product is being shipped. Products are likely to be shipped separately.  Some items shipped may arrive earlier than the estimated delivery time.

 

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3-5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your email. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

 

Q: Do you offer a refund if i don't like the product?

A: Please visit our Refund Policy page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at support@thenexemporium.com and we will get back to you as soon as possible.